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Understanding the Steam Deck Return Policy: What You Need to Know


The excitement surrounding the release of Valve’s Steam Deck has been palpable. Gamers are eager to get their hands on this handheld gaming device, but what happens if it doesn’t meet your expectations? Can you return the Steam Deck? This article aims to answer all your questions regarding the Steam Deck return policy.

Can You Return Steam Deck?

Yes, you can return the Steam Deck. Valve allows you to cancel any purchase of the Steam Deck and related components within 14 days from the day you or a third party (other than the carrier) receives the hardware. To exercise this right, you need to inform Valve of your decision to cancel your order through an unequivocal statement.

The easiest way to initiate the return is by logging into your Steam user account at From there, select the order you wish to cancel, specify the problem you’re facing, and click the button labeled “I’d like to request a refund.”

To meet the 14-day cancellation deadline, you must send your cancellation message before the period expires. Following that, you’ll need to send back the hardware within 14 days from the day you communicated your cancellation.

Conditions for Return

The return program may not be available if the Steam Deck has been modified, abused, or is no longer in new condition due to excessive testing. In such cases, you may be liable for the diminished value of the hardware.

Effects of Cancellation

Upon successful cancellation and return, Valve will reimburse all payments received for the hardware, including the least expensive type of delivery offered. The reimbursement will be processed no later than 14 days after Valve or their agent receives the returned hardware. The same means of payment used for the initial transaction will be used for the refund, unless otherwise agreed. If the purchase was made from a Steam Wallet, the reimbursement will only go back to that Steam Wallet. You will not incur any fees as a result of the reimbursement, but you will have to bear the direct cost of returning the hardware.


Understanding the Steam Deck return policy is crucial for anyone considering investing in this handheld gaming device. Valve provides a 14-day window for returns, but it’s essential to be aware of the conditions and limitations that apply. Always read the fine print and consult the official guidelines for the most accurate and personalized information.

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