Warranty question


New member
Jul 29, 2022
Hello All,

I made what was probably a huge mistake:

Paid extra to buy a Deck (sealed/unopened) via Ebay. I cancelled my preorder from earlier this week because it read Q4 expected ETA.
I was hasty, because I will be doing much travel during the month of August and it’d be nice to have. My new Deck arrives tomorrow.

The reason I now think this was a huge mistake? Warranty claims. What if I need to file a warranty or worse yet return the unit? I think I’d be screwed

I just emailed Steam support to ask what type of warranty I’ll have and am waiting for their reply.

I guess worse case scenario, if this one is fried or has problems, I can get back on the preorder list and pay for /order another, but that would really suck.

Thoughts anyone?


Well-known member
Feb 3, 2022
As far as I understand, the warranty is on the functionality of the device and is not linked to the first buyer.

However, this could vary from country to country.


Active member
May 23, 2022
You should ask for the receipt though. Maybe the seller can send over the original email from valve, so you have something in your hands.
yeah, @jfish930 like kupfer said, you probably should ask for the receipt as the best choice possible, even if it was bought via resale.
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