Trackpad issue ?

[Kupfer]

To my fellow Deck owners :

I need your help to confirm something. As some of you may remember, I had to send my first Deck back and got a second one. However, compared to the first one, I feel like there is something wrong with the trackpad on my new one. I've been playing for a few hours now and something is bugging me - the feedback from the left trackpad feels different than the right. I didn't notice this on my first Deck, which had other problems.

So now to my observations and how you might be able to help me:

1)
-I set the haptic feedback to 10/10 in the settings.
-in the "test controller" section I now click alternately on the right and left trackpad
-on the right trackpad I notice that I have a double click, so light pressure -> first click -> increase pressure -> second click
-on the left trackpad I have only one click, no matter how much pressure I apply

2)
-I installed firefox and set up both trackpads exactly the same as a mouse
-when scrolling, alternating between the left and right trackpad, I notice that the haptic feedback of the left trackpad is weaker and the clicks are more "spongy" than the right trackpad, the left trackpad has a less direct feeling and less tension.

I would be very grateful if you could take 3 minutes to try this out on your Decks and let me know your experiences. The only person I know with a Deck writes me that both trackpads behave exactly the same on his Deck, but I'm not sure how exactly he tested that.


The Steam support writes to me :

It sounds like there might be a confusion with the trackpad functionality. In the Steam UI, the right trackpad acts as a mouse and gives feedback when the cursor is moved or when you click it, and the left trackpad acts as a four-directional d-pad and only gives feedback when pressed in one of those four directions. In short, the haptic behavior between the two pads should not be the same.

This may explain why I don't have a double-click in the controller test area, but not why the trackpad in Firefox feels weaker as a mouse.

 

[Compi]

Hmmm, can't confirm that, working as it should for me...

 

[Compi]

Sounds more like a software problem to me honestly

 

[Reikz]

I can comfirm this happened to me. It used to be a solid 1 click. After i switched and uodated to the beta channel. It became this spongy 2 phase click.

 

[Reikz]

To my fellow Deck owners :

I need your help to confirm something. As some of you may remember, I had to send my first Deck back and got a second one. However, compared to the first one, I feel like there is something wrong with the trackpad on my new one. I've been playing for a few hours now and something is bugging me - the feedback from the left trackpad feels different than the right. I didn't notice this on my first Deck, which had other problems.

So now to my observations and how you might be able to help me:

1)
-I set the haptic feedback to 10/10 in the settings.
-in the "test controller" section I now click alternately on the right and left trackpad
-on the right trackpad I notice that I have a double click, so light pressure -> first click -> increase pressure -> second click
-on the left trackpad I have only one click, no matter how much pressure I apply

2)
-I installed firefox and set up both trackpads exactly the same as a mouse
-when scrolling, alternating between the left and right trackpad, I notice that the haptic feedback of the left trackpad is weaker and the clicks are more "spongy" than the right trackpad, the left trackpad has a less direct feeling and less tension.

I would be very grateful if you could take 3 minutes to try this out on your Decks and let me know your experiences. The only person I know with a Deck writes me that both trackpads behave exactly the same on his Deck, but I'm not sure how exactly he tested that.


The Steam support writes to me :


This may explain why I don't have a double-click in the controller test area, but not why the trackpad in Firefox feels weaker as a mouse.

I can confirm this happened to me. It used to be a solid 1 click. After I switched and updated to the beta channel. It became this spongy 2 phase click.

 

[jess95xx]

To my fellow Deck owners :

I need your help to confirm something. As some of you may remember, I had to send my first Deck back and got a second one. However, compared to the first one, I feel like there is something wrong with the trackpad on my new one. I've been playing for a few hours now and something is bugging me - the feedback from the left trackpad feels different than the right. I didn't notice this on my first Deck, which had other problems.

So now to my observations and how you might be able to help me:

1)
-I set the haptic feedback to 10/10 in the settings.
-in the "test controller" section I now click alternately on the right and left trackpad
-on the right trackpad I notice that I have a double click, so light pressure -> first click -> increase pressure -> second click
-on the left trackpad I have only one click, no matter how much pressure I apply

2)
-I installed firefox and set up both trackpads exactly the same as a mouse
-when scrolling, alternating between the left and right trackpad, I notice that the haptic feedback of the left trackpad is weaker and the clicks are more "spongy" than the right trackpad, the left trackpad has a less direct feeling and less tension.

I would be very grateful if you could take 3 minutes to try this out on your Decks and let me know your experiences. The only person I know with a Deck writes me that both trackpads behave exactly the same on his Deck, but I'm not sure how exactly he tested that.


The Steam support writes to me :


This may explain why I don't have a double-click in the controller test area, but not why the trackpad in Firefox feels weaker as a mouse.

The pressure click on my right trackpad doesn’t work either

 

[Kupfer]

Small update:

I reported the issue with the trackpads to Valve on 3/27/22 and it only took 7 detailed problem descriptions, two videos of named issues to proof my point, and 19 days to get the RMA. Earlier this week I sent my Deck back, on Friday it would be delivered according to tracking and now it's wait and hope to finally get a flawless Deck.

I'm hoping for it to be delivered within the next week, but I think that would be too optimistic. If the third unit also has flaws, I'll really have to think about whether I want to hold on to the Deck or rather take the money back and try again in a year or so with revised revisions.

 

[Compi]

Thanks for the update, looking forward of hearing more when the new one arrives

 

[Kupfer]

Here is an excerpt from the conversation with Valve. I have tried to narrow down the problem and my statement at the beginning refers to the statement of the support from post #1.

Try it yourself, I'm really curious if I'm an isolated case or too sensitive, if there are more people who have problems with it or maybe some don't even notice it and it shows through all Decks?

After your last reply, I have now looked further into the problem, as what you describe makes sense as long as you move around in Steam U.I. , but not if you map the trackpads exactly the same and try them in sync.

I recorded a second video for you :

0:10 - 1:02
The trackpads are mapped exactly the same. Each of the two trackpads is the mouse in F.E.A.R. with the same settings.

1:02 - 1:41
The haptic feedback is set as low as possible. Both trackpads function as a mouse.

1:41 - 2:10
From here, it gets weird.
The haptic intensity of the left slider is set to maximum (10/10). The intensity for the right remains as low as possible. I can feel the haptic feedback on the left side when I adjust it. However, when using the trackpads, the left trackpad has almost no feedback, while the right trackpad has maximum feedback. (It should be the other way around)

2:10 - 2:36
The intensity for the left side is set to very low, and for the right side to 10/10. When adjusting, I notice the feedback on the right side of the Deck. However, the haptic intensity is barely noticeable on both trackpads, it feels like both sliders are on low, so like at 1:02 - 1:41.

2:36 - 3:05
Now both sliders are set to 10/10.
Both trackpads now have haptic feedback. However, we are now back to my original problem, that the left trackpad feels defective, since the feedback is much weaker and the clicks do not have the tension as on the right side, although both trackpads are set exactly the same and have the exact same function.

3:05 - end
Both trackpads are set to the standard setting as the Deck arrived. As described several times before, the left trackpad is not clicky and direct, but has less tension than the right one.



In summary, I can only wrap my head around the behavior of the trackpads. Why do the sliders not do what they should. Why can I not adjust the respective left and right intensity with the respective sliders for the left and right intensity.

- The setting of the silder for left affects the right trackpad for me.

- Setting the slider for right to maximum does nothing. Right trackpad feedback feels like 1/10

- Only when both sliders are set equal it does affect both trackpads, with the left trackpad feeling broken.


I hope this error description is now informative enough that besides me, you will also consider that this Deck has a faulty trackpad.
I find it difficult to have to convince you so vehemently in this situation as I feel that I am not being believed and am imagining this problem. However, with each play session with the Deck due to this problem, disillusionment resonates as I am reminded every time I use the trackpads that something is wrong with my new Deck.

I'm really not making this up, nothing would please me more than to be able to leave you alone and spend my time satisfied with a working Deck.


Again, I ask that you take the Deck back and investigate, repair or send me a replacement unit.
Please let me know if I can provide you with more information or further specify the problem for you to address.

 

[Kupfer]

Thanks for the update, looking forward of hearing more when the new one arrives

Today! And it seems like everything is working ... so far

 

[Compi]

That's good news!

 

[Invain63]

To my fellow Deck owners :

I need your help to confirm something. As some of you may remember, I had to send my first Deck back and got a second one. However, compared to the first one, I feel like there is something wrong with the trackpad on my new one. I've been playing for a few hours now and something is bugging me - the feedback from the left trackpad feels different than the right. I didn't notice this on my first Deck, which had other problems.

So now to my observations and how you might be able to help me:

1)
-I set the haptic feedback to 10/10 in the settings.
-in the "test controller" section I now click alternately on the right and left trackpad
-on the right trackpad I notice that I have a double click, so light pressure -> first click -> increase pressure -> second click
-on the left trackpad I have only one click, no matter how much pressure I apply

2)
-I installed firefox and set up both trackpads exactly the same as a mouse
-when scrolling, alternating between the left and right trackpad, I notice that the haptic feedback of the left trackpad is weaker and the clicks are more "spongy" than the right trackpad, the left trackpad has a less direct feeling and less tension.

I would be very grateful if you could take 3 minutes to try this out on your Decks and let me know your experiences. The only person I know with a Deck writes me that both trackpads behave exactly the same on his Deck, but I'm not sure how exactly he tested that.


The Steam support writes to me :


This may explain why I don't have a double-click in the controller test area, but not why the trackpad in Firefox feels weaker as a mouse.

I just got my RMA unit and it has *exactly* the same problem. The left trackpad haptics are very very weak or nonexistent even at 100%. Pressing the trackpad works, but it has no travel and feels like the steam button. I swear my original unit wasn't like that.

 

[Kupfer]

I just got my RMA unit and it has *exactly* the same problem. The left trackpad haptics are very very weak or nonexistent even at 100%. Pressing the trackpad works, but it has no travel and feels like the steam button. I swear my original unit wasn't like that.

Sorry to hear that ... I feel you and would go the RMA way again. If Valve wants proof or doesn't believe you or whatever, feel free to refer to this thread and my video from post #9, actually I wanted to delete it, but maybe it'll help you or somebody else.