Steam deck unresponsive.

jackieboymc

New member
Joined
Aug 4, 2022
Messages
1
I was playing a game on my steam deck I noticed the batter is getting low so I plugged it in as soon as I plugged it in it died I noticed the light was on for a second then nothing since then I've had no LED light showing that it is charging I have tried holding the power button in 3 seconds 10 seconds 12 seconds 30 seconds 2 minutes I have tried holding the power button with volume up volume down all the above volume down and the three dots still absolutely no response anyone have any ideas
 

markipolo

Active member
Joined
May 23, 2022
Messages
154
are you sure it isn't your charger like mentioned here:

worst case scenario you'll have to get it checked out by valve:

I only get a black screen on my Steam Deck​

This calls for an old-fashioned reboot. Press the Power button for around 10 seconds to restart. Wait for your Steam Deck to boot up again and see if the screen is back to normal. If this doesn’t work, double-check that your Steam Deck has a battery charge. If nothing changes the problem, it’s time to contact Valve. The Steam Deck has a 12-month limited warranty, so you could qualify for a replacement model.
 

alejocalde01

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Joined
Sep 19, 2022
Messages
2
Dear Jackie. I have the same issue. I got my brand new deck and it worked for two days. Then this happened a nothing makes it respond. Also, the charger has been checked, it charges all sorts of devices but not the deck. Using other charges has no effect.
Did you receive any feedback on how to troubleshoot this, or did you send back your unit?
Grateful for you reply
 

jrsy

New member
Joined
Sep 19, 2022
Messages
2
Dear Jackie. I have the same issue. I got my brand new deck and it worked for two days. Then this happened a nothing makes it respond. Also, the charger has been checked, it charges all sorts of devices but not the deck. Using other charges has no effect.
Did you receive any feedback on how to troubleshoot this, or did you send back your unit?
Grateful for you reply
Same here, same exact situation. I have a ticket into valve but I've spent the last hour reading RMA horror stories. Would love to hear what happened
 

jrsy

New member
Joined
Sep 19, 2022
Messages
2
I was playing a game on my steam deck I noticed the batter is getting low so I plugged it in as soon as I plugged it in it died I noticed the light was on for a second then nothing since then I've had no LED light showing that it is charging I have tried holding the power button in 3 seconds 10 seconds 12 seconds 30 seconds 2 minutes I have tried holding the power button with volume up volume down all the above volume down and the three dots still absolutely no response anyone have any ideas
Any updates?
 

alejocalde01

New member
Joined
Sep 19, 2022
Messages
2
Dear @jrsy,

Apologies for a late response. So after stating my case to Steam Support, they suggested more troubleshoot options. Most notable: 1) change the wall outlet to charge the deck 2) change the PSU 3) remove any peripherals and retry among others (i.e. try other methods of charging the deck). You can give them a try, but none of them worked for me. The device is a brick, zero feedback on any kind.

After a back and forth, my unit is getting replaced. After a day of confirming my unit is up for replacement, they sent me all the instructions (the process is quite safe btw, you can book a pick up for the return package at your address). I want to see how fast I get a new unit, before I give my overall impressions of this process. So far, although incredibly sad, Steam has been willing to help at every step and that is a big positive.

Hoping the process goes well for me and you,

alejo
 
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