First!

Kupfer

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Joined
Feb 3, 2022
Messages
155
That's weird, my Fritz worked. Same setting.

Did you already update everything?
View attachment 106
Deck software, bios and FritzBox are all up to date.
When you try to connect to a new network, are there any entries in the advanced tabs or do you leave them just empty?

EDIT:
tried to set up a connection via the desktop environment but it's the same problem. The network I configure is saved but has 0% signal strengh, which can't be true.
 
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Compi

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1646331535217.png
 

Ruder Laplace

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Feb 5, 2022
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I don't think this might help but...

Do you have more than one WiFi network configured in your Deck when it first failed?

Is there any log in /var/log regarding a try to connect?

Some devices freak out when more than 1 hotspot is in range.
Perhaps that is not yet optimized.
 

Kupfer

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Feb 3, 2022
Messages
155
Believe it or not, it is the hidden network. Although yesterday I tried to make everything visible and it didn't work, I tried it again today and it works without problems.

Visible network - no problem
Invisible networks - no connection possible

I hope this problem will be addressed soon.
 
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Ruder Laplace

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Feb 5, 2022
Messages
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Just clarify me something.
During an update it fails if the network is hidden. Is that it?

If it is, does it happen after a needed reboot while still updating?
Could be a sort of subsystem that doesn't know how to handle hidden networks.

If not, exactly when/after what does it fail for first time?
 

Kupfer

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Feb 3, 2022
Messages
155
Just clarify me something.
During an update it fails if the network is hidden. Is that it?
Yes. At least in my case.
If it is, does it happen after a needed reboot while still updating?
Could be a sort of subsystem that doesn't know how to handle hidden networks.

If not, exactly when/after what does it fail for first time?

I'll try to give you a summary of my journey

>Deck delivered - yay
>Deck connected to power and left alone for an hour because I was cooking and eating
>came back, Deck has turned itself on and welcomed me
>language set, time set, network set ( invisible 5ghz wifi )
>update is downloading, aborts
>Deck reboots a few times, Display is flickering
>Decklogo is visible for half an hour, nothing happens
>10 seconds power button -> hard shutdown -> restart
>Display flickers a few times, I had the feeling that the Deck didn't know what it's doing, until sometime after a few minutes it ends up at the third entry again.
>set language, set time zone, invisible wifi was still saved and connected.
>update started, aborted again and the prior 5 entries repeat
>tried a few times, hoping that it still works.
>desperate
>Used this and and this to reset the deck to factory state
>during the process of factory reset - freeze
>restarted the Deck, reset it to factory settings again
>this time factory reset works
>Deck boots normally into language/timezone/wifi setting
>Wifi adapter of the deck seems to be off, because no network is visible
>factory reset again
>reboot and set language/timezone again
>freeze
>factory reset
>restart and set language/timezone again
>freeze during update
>factory reset
>restart and reset language/timezone
>freeze during wifi settings
>factory reset
>restart and set language/timezone again
>wifi does not want to connect to the network it was conencted before anymore
>the whole thing repeated itself a few times, until I somehow (pure luck) got through without a freeze
>this time my cell phone hotspot selected as wifi
>the update does not abord
>hallelujah
>Deck updated
>Deck boots in SteamOS
>bios update
>restart
>tried to connect to my wifi which originally worked (kind of - at least a connection was possible)
>no success with the wifi
>try 2.4ghz - nope
>hotspots work, visible guest network works
>invisible networks do not work
>anyway - guest network it will be until there is a solution
>Deck is finally stable - also took only some hours


So far I still had some unwanted crashes and reboots, but not on normal and verified games. Yuzu and Chiaki are not yet running as smoothly as I would like and tend to freeze or crash the Deck.
 
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Ruder Laplace

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Feb 5, 2022
Messages
31
>during the process of factory reset - freeze
😨

Well... that definitively seems not related to the WiFi.
Maybe the WiFi thing is just a side effect.

But it is wierd.
Did you find anyone else failing that way while doing a fresh update?

Could be a sort of subsystem that doesn't know how to handle hidden networks.
Still... factory reset crashes should not happen.
It is like a failsafe state.

If you're in the mood, you could try running some hardware tests.
Storage and memory health checks and listing all your hadrware just to make sure everything is identified as it should be and uses the corresponding driver (maybe @Compi could provide you (privately) his 'lshw' output (beware about S/N if you're sensitive about that) and 'diff' that with yours).
Just in case your were unlukyly enough to get a damaged Deck.

Anyhow, it is quite early for this SteamOS version, so you probably shouldn't be worried.
A few updates and will work like a charm.

Sorry I can't help any more, 😞
 

Mattumanu

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Feb 3, 2022
Messages
69
What I know about Arch Linux can fill a small sticky note pad, but what I do know is that updates shouldn't be a problem even if the internet crashes. However, I do know that most linux distros don't and won't connect to a hidden network without going into settings and setting up the network so that it understands what security level it's set for and all that other good gooey stuff. (Gui, it was supposed to be a pun but it failed).

I have a an instance of Manjaro in a VM right now that's stuck on updates for whatever reason. That's arch linux. If i were to guess the problem I'd say it couldn't get all the packages it needed from valve's repositories, skipped those packages and then tried to do the updates it had. That is a recipe for disaster.

What I'll probably do is turn off automatic updates and start doing them manually. That's what I do with this computer. I never update it unless I'm ready to spend the time I'd need to fix anything that went wrong.
 

Ruder Laplace

Member
Joined
Feb 5, 2022
Messages
31
I have no experiencie with Arch.
But still, I don't know any device with WiFi that won't connect automatically to any hidden (but already configured) network.

In fact, there are reports saying that "a hidden network is riskier because your device is broadcasting the AP info in plain text to check if your router is in range (when your device is not connected to any)".

Anyhow, just a hint, @Kupfer.
You could connect your mobile to your router's WiFi and with cable to your Deck and do (what in Android use to be called) USB Tethering (your mobile acting as a network device to your Deck/PC).

That may save you a couple of GBs. And, if crashing were due to networking, you have a backup device to connect to internet with.
 

Ruder Laplace

Member
Joined
Feb 5, 2022
Messages
31
I was in contact to the steam support for the last few days and unfortunately, my Deck seems to be defective.

So the waiting game starts all over again.
Sorry to hear that, :(

I hope the good new is that they should prioritice your case, so maybe in a week or just a bit more you'll have another one.
That's nothing compared to the 3 months since December.
 
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